Terms & Conditions

1. About Us

VIVO FRESH @ UGANDA is a fresh produce retailer operating in Kampala, Uganda. These terms apply to all orders placed via this website.

2. Ordering Process

Our website functions as a digital catalogue. When you select products and click "Send order via WhatsApp", you are generating a message to our team. An order is not confirmed until our team replies on WhatsApp to acknowledge availability and delivery details.

3. Pricing and Availability

Prices are listed in Ugandan Shillings (UGX) and are subject to change. Some items are listed as a price range; the final price for these items will be confirmed on WhatsApp based on current market size and weight. Fresh produce is subject to daily availability. If an item is out of stock, we will inform you and suggest alternatives.

4. Delivery and Payment

Delivery is available across Uganda. Delivery fees are not calculated on this website; they depend on your location and order size, and will be confirmed via WhatsApp. Payment is strictly via Mobile Money using either Airtel Merchant ID 7300510 or sending money directly to +256 755 554 669 (registered to VIVIAN VIVO FRESH @ UGANDA). Full amount payment is required to approve and dispatch your order once availability and delivery fees are confirmed on WhatsApp.

5. Contact

For any questions regarding these terms, please contact us at amongivivian123@gmail.com.